after 2 hours with 3 support people we finally figured it out! sign in to the samsung.com website. On your first page, at the top, select my apps (yes, doesn't make sense because you haven't bought any yet), after you click on my apps it will open the terms and condition page. Accept the terms and it will open the credit card info page. once you fill out that info and send it, it will tie your apps account to the same user name and password you use to access the samsung.com website.
You then go to the internet at tv, setup, app manager, and add the user name and password to the samsumg app button. It will then show connected and you are ready to go!