I guess samsung was updating their server again. Let me tell you this is inconvenient every time. It seems to happen a lot and always during the day. anyways all my apps were wiped and I had to reload what I wanted. Netflix had to be reactivated on the tv but it works now. New look, more convenient to operate...you know like every other netflix ready device has...about time samsung. I am registered on the website as having this tv. You have my e-mail why is it so hard to send out an e-mail as a courtesy call to at least let people know that you're going to make these upgrades and the server will be down. I paid good money for this tv and pay for the netflix service I get frustrated when I can't use it...my sony blue ray doesn't ever do this neither does my wii. They just also so happen to be in less used rooms of my house so I prefer to use netflix on my samsung tv.