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    April 26, 2012
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    June 13, 2013
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SamsungTech42's Answers
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TV (Samsung UN50ES6100 50-Inch 120Hz Slim LED )

when I click web browser I get ERROR_EXE_001 please advise me.
Tags: networking
Thank you for contacting Samsung. This error is an indication of a temporary issue with your web browser. Generally, this issue solves itself within 24 hours.

If you have been experiencing this issue for more than 24 hours, please contact us at qasupport@sea.samsung.com and let us know which version of firmware your TV is currently running. Thank you for being a Samsung customer!

The Samsung Online Support Team
6 days ago
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SamsungTech42
 
 UN46F6300AF
UN46F6300AF
 

What added speakers go with this

Tags: audio
Thank you for contacting Samsung. Samsung sells many different sound bars. Here's our listing of compatible sound bars: http://www.samsung.com/us/video/sound-bars

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
6 days ago
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Which type of sound bar works with this tv best

Am wanting to replace my current sound system
Tags: miscellaneous
Thank you for contacting Samsung. The best option for you will be a sound bar with optical input. Many of Samsung's sound bars do have this feature. Here is a listing of all of our sound bars: http://www.samsung.com/us/video/sound-bars

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
6 days ago
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SamsungTech42
 
 XE500T1C
XE500T1C
 

How to secure the keyboard/dock to the tablet?

We have installed the optional keyboard on our 500T1C tablet, but it won't lock onto the tablet and we lose connection, so that the keyboard doesn't work.
Tags: Touchscreen & Hardware Buttons
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/howtoguide/N0000504/9323/108101/XE500T1C-A01US

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
6 days ago
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SamsungTech42
 

my flapper on ice despencer in door dosnt close

the flap to the ice dispenser stays open ,is this covered under warranty.
Tags: Water & Ice
Thank you for contacting Samsung. We’re very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
6 days ago
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SamsungTech42
 

HDMI Jacks

I have a 55" LCD I purchased new a little over 3 years ago. The picture suddenly went blank. Turns out that none of the HDMI ports seem to work. When trying to change the source input, the active HDMI port will briefly appear in the option list and then disappear repeatedly. The analogs work fine. I've tried cutting power to the tv for a few minutes to reset but it made no difference. Anybody else experience this? What was the fix and how costly?
Tags: display
Thank you for contacting Samsung. We’re very sorry for any inconvenience this may have given you. We cannot give an estimate for the repair, as Samsung doesn't own our Authorized Service Centers. So their rates are dependent on what they charge.

If you'd like to be set up for service, you can do so at the website here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
6 days ago
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SamsungTech42
 
 BD-D5500
BD-D5500
 

No thumbnails in Browse videos on VUDU

Tags: Networking/Apps
Thank you for contacting Samsung. The VUDU app is developed by VUDU, so please contact them to report the error you're seeing with the app: http://support.vudu.com/?supportPage=home

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
6 days ago
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SamsungTech42
 
 UN55EH6030F
UN55EH6030F
 

cant get tv to respond to wireless modem

Tags: networking
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and on the network status screen let us know if there is a red X over anything, and if so, what is it? Further, please let us know the MAC address, IP address, Gateway address, and subnet mask . Thank you for being a Samsung customer!

The Samsung Online Support Team
6 days ago
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SamsungTech42
 
 UN32EH5000F
UN32EH5000F
 

When setting up my new TV, how do I know what cable type to select...STD, HRC or IRC?

Tags: setup & installation
Thank you for contacting Samsung. Generally, STD is the most common selection. However, please contact your service provider for details.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
6 days ago
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SamsungTech42
 
 UN55F6350AF
UN55F6350AF
 

Network settings recognizes the wireless network but status does not?

When we go to network settings and set up the internet connection the TV says we are connected but when I go to use an app or the smart hub the TV says I am not connected. I have read all your articles, followed the directions and still do not have service to the TV even though another wireless TV receives the signal, i-pads and 2 computers do... the only thing that does not is the Samsung TV. Help
Tags: networking
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and on the network status screen let us know if there is a red X over anything, and if so, what is it? Further, please let us know the MAC address, IP address, Gateway address, and subnet mask . Thank you for being a Samsung customer!

The Samsung Online Support Team
6 days ago
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SamsungTech42
 
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